Returns & Refunds
Return or exchange an item - 100% money back guarantee if you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receiving it. Returned items must be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. If preferred, we can alternatively exchange the item.
Please note: Goods will only be accepted for return if they are sent back within 14 days of delivery, unless an agreement has been made in advanced. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. Please make sure you complete a returns form before returning your items - https://personalpleasure.co.uk/returns-form